SHIPPING POLICY

Last Updated: 15/04/2026

At VCHR Jewels, we are committed to delivering each piece with the highest level of care, security, and efficiency. As most of our jewellery is custom-made and handcrafted, shipping timelines include both production and delivery periods.

By placing an order with us, you acknowledge and agree to the terms outlined in this Shipping Policy.

1. OVERVIEW

At VCHR Jewels, we are committed to delivering each piece with the highest level of care, security, and efficiency. As most of our jewellery is custom-made and handcrafted, shipping timelines include both production and delivery periods.

By placing an order with us, you acknowledge and agree to the terms outlined in this Shipping Policy.

2. ORDER PROCESSING & MANUFACTURING

All orders are processed only after payment confirmation.

For custom or made-to-order jewellery, production begins:
- After order confirmation, or
- After CAD (Computer-Aided Design) approval, where applicable

⏱ Production Timeline:

Standard designs: 7–14 business days
Custom jewellery: 10–21 business days

Once the piece is completed, we may share final visuals or confirmation before dispatch.

👉 Important:

If the customer requests any modification after order confirmation or during production, the manufacturing timeline will restart from day one.

3. SHIPPING COVERAGE

We offer worldwide shipping, including but not limited to:

United States
United Kingdom & Europe
Canada
Australia
UAE

Shipping availability to certain countries may depend on logistics partners. Customers are advised to confirm before placing an order if unsure.

4. SHIPPING PARTNERS & SECURITY

We work with trusted global logistics providers such as:

DHL
FedEx
UPS
Brinks (for high-value shipments, where applicable)

All shipments are:

✔ Fully insured
✔ Securely packaged
✔ Dispatched with tracking

5. DELIVERY TIMELINES

🌍 International Orders:

Estimated delivery: 5–10 business days after dispatch

🇮🇳 Domestic Orders (India):

Estimated delivery: 2–5 business days after dispatch

👉 Delivery timelines are estimates and may vary due to:

Customs clearance
Local regulations
External courier delays

6. SHIPPING CHARGES

Shipping charges (if applicable) will be communicated at checkout or before dispatch
We may offer complimentary shipping on selected orders or regions

7. TAXES, DUTIES & IMPORT CHARGES

For international shipments:

Prices displayed do not include import duties, VAT, or local taxes
These charges are:
- Determined by your country
- Payable by the customer at delivery

VCHR Jewels is not responsible for customs delays or additional charges.

8. DELIVERY REQUIREMENTS & SECURITY

Delivery may require:
- Signature confirmation
- Identity verification (for high-value orders)
Customers must:
- Provide accurate shipping details
- Be available to receive the shipment

👉 Couriers will only deliver to the designated recipient in certain cases.

9. ADDRESS CHANGES & DELIVERY CONTROL

Shipping address must be correct at the time of order
Address changes must be requested before dispatch

👉 Once shipped:

We cannot reroute or modify delivery details
Any changes made directly with the courier are at the customer’s risk

10. ORDER TRACKING

Once your order is dispatched:

A tracking link will be shared via email or WhatsApp
Customers can monitor shipment progress in real time

For assistance, you may contact our support team.

11. DELIVERY ISSUES & LIABILITY

While we ensure secure and insured delivery:

VCHR Jewels shall not be held responsible for delays caused by:

Courier service issues
Weather conditions
Customs clearance
Unforeseen logistical disruptions

📦 Damaged or Tampered Shipment:

Must be reported within 24–48 hours of delivery
Customer must provide:
- Photos/videos of packaging and product

Failure to report within this timeframe may affect claim eligibility.

12. FAILED DELIVERY & RETURN SHIPMENTS

If delivery fails due to:

Incorrect address
Customer unavailability
Refusal to accept shipment

Then:

The shipment may be returned to us
Re-shipping charges will apply
Any customs or logistics costs incurred will be deducted

13. INTERNATIONAL SHIPPING CONDITIONS

Some items may be non-returnable, depending on customization
Customers are responsible for:
- Understanding local import laws
- Compliance with customs regulations