RETURN & REFUND POLICY

Last Updated: 15/04/2026

At VCHR Jewels, every piece is crafted with precision, care, and attention to detail. As most of our Jewellery is made-to-order or customised based on individual preferences, our Return & Refund Policy is designed to balance customer satisfaction with the nature of bespoke craftsmanship.

By placing an order with VCHR Jewels, you acknowledge that you have read, understood, and agreed to the terms outlined in this policy.

1. INTRODUCTION

At VCHR Jewels, every piece is crafted with precision, care, and attention to detail. As most of our Jewellery is made-to-order or customised based on individual preferences, our Return & Refund Policy is designed to balance customer satisfaction with the nature of bespoke craftsmanship.

By placing an order with VCHR Jewels, you acknowledge that you have read, understood, and agreed to the terms outlined in this policy.

2. RETURN REQUEST WINDOW

Customers must notify us of any return request within 48 hours of receiving the product.

Requests submitted after 48 hours will not be eligible for return or refund
Exceptions, if any, will be reviewed strictly on a case-by-case basis at our sole discretion

3. RETURN ELIGIBILITY CONDITIONS

A return will only be considered if all the following conditions are met:

The return request has been approved in advance by VCHR Jewels
The item is unused, unworn, and in original condition
The product is returned with:
- Original packaging
- Invoice/proof of purchase
- Certification (if applicable)

Meeting the above conditions does not automatically guarantee approval, as all returns are subject to internal review and quality inspection.

4. NON-RETURNABLE ITEMS

Custom-made or personalised Jewellery
Made-to-order pieces (including ring sizes made specifically for the customer)
Orders for which CAD design has been approved
Items purchased during promotional offers, discounts, or special sales
Jewellery altered, resized, or repaired by a third party
Products returned without prior approval

👉 In rare and exceptional circumstances, requests may be reviewed at our sole discretion.

5. RING SIZE POLICY

Returns or refunds are not accepted due to ring size issues
Resizing may be offered:
- Subject to design feasibility
- Additional charges may apply
- Shipping costs are borne by the customer

6. RETURN APPROVAL PROCESS

Before sending any item back, customers must contact us for approval.

Unauthorised returns will not be accepted or processed
We are not responsible for items sent without prior confirmation

7. RETURN SHIPPING RESPONSIBILITY

Return shipping costs are the responsibility of the customer
The return shipment must be:
- Securely packaged
- Fully insured
- Sent via a trackable courier

VCHR Jewels is not liable for:

Lost shipments
Damaged returns during transit

8. QUALITY CHECK & INSPECTION

All returned products undergo a strict Quality Check (QC) process.

We reserve the right to:

Reject the return if the product does not meet our standards
Apply deductions if:
- The item shows signs of wear or usage
- There is any physical damage
- Certification is missing or tampered
- The item has been altered or handled by a third party