PRIVACY POLICY

At VCHR Jewels, we are committed to protecting your personal information and maintaining transparency in how your data is handled when you interact with our brand.

1. Information We Collect

We may collect personal information when you place an order, contact us, or browse our website.

• Name, email address, and phone number
• Billing and shipping address
• Order details and customization preferences
• Device information, IP address, and browsing behavior

Payment information is processed securely through trusted third-party providers. We do not store your card details.

2. How We Use Your Information

• To process and fulfill your orders.
• To customize jewellery based on your requirements.
• To provide customer support and order updates.
• To improve our website and services.
• To prevent fraud and ensure secure transactions.

3. Sharing of Information

We do not sell your personal information. We may share data with trusted partners only when necessary:

• Payment gateways for secure transactions.
• Shipping partners for order delivery.
• Analytics providers for website performance.
• Legal authorities when required by law.

4. Data Security

We use industry-standard security measures including encrypted communication and secure systems to protect your personal data. However, no method of transmission over the internet is completely secure.

5. Cookies & Tracking Technologies

Our website uses cookies to enhance your browsing experience, remember preferences, and analyze traffic. You can manage cookies through your browser settings.

6. Data Retention

We retain your data only as long as necessary for order fulfillment, legal compliance, and operational purposes.

7. Your Rights

• Access or update your personal data
• Request deletion of your data
• Withdraw consent for marketing communication

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for their privacy practices.

9. Children’s Privacy

Our services are not intended for individuals under 18. We do not knowingly collect data from minors.

10. Policy Updates

This Privacy Policy may be updated from time to time. Changes will be posted on this page with an updated effective date.

11. Contact Us

Effective Date: 17/03/2026